![]() I can't recommend an e-board that costs hundreds of dollars, but provides absolutely zero customer support, even for something as simple as ordering a replacement wheel. I currently own a Blink Lite, Blink S, and Blink S2, and typically speak highly of the product, but the support is so incredibly horrible that it's a deal-breaker. This has been a pretty frustrating experience. Thanks for the upvotes and the assistance to everyone! it's just very unfortunate that this is what it took to get it done. Looks like i'll be getting my items soon. UPDATE #2, 9/5 5:55pm - Lo and behold, I just received a shipping confirmation from Acton. Support ticket was closed 3 days ago, with no reply or response. UPDATE 9/5 - I just checked the support ticket I opened with Acton on 8/21. No reply from support team.Īugust 31st - Second email sent to their support team. Received a reply via Facebook that 'my request would be passed onto the support team. No Response to Email and case is still pending (15 days)Īugust 28th - Called their support # and left a voice message, and sent a message via Facebook, again asking for order status and shipment ETA. Below is the timeline:Īugust 16th - Order placed on Acton website (Order #5724), Acton debited $139.43 via PaypalĪugust 21st - Email sent to and case opened on their Support site (CASE #896) asking for order status and shipping estimate. Acton has been 100% unresponsive to any and all communications to them, just requesting order status and an estimated shipment date. I submitted an order on 8/16 for two replacement standard Blink S/S2 wheels, and two S2 replacement hub wheels ($139.43). Just a PSA for everyone who's already purchased, or is thinking of purchasing an Acton Blink Lite, Blink S, or Blink S2. Moderators are not, and will not be, associated with any esk8 companies or vendors, and will not accept any kinds or gifts or money from these entities for favorable treatment. If your account is less than 1 week old you will need to wait to be able to post. The mod team reserves the right to moderate at our own discretion.ĭirect communication with tons of e-skate manufacturers are an important part of the sub, so don't chase them away. Use the report button to flag rule-breaking submissions. Members should follow Reddit's rules and redditquette, especially concerning the privacy and personal attacks. If you'd like to advertise, purchase ad time on reddit. Submissions must encourage discussion to esk8/PEV (Personal Electric Vehicles) or esk8/PEV related news.Content advocating helmet-less riding or content from personalities shown riding in public without a helmet may be removed at the mods' discretion. R/electricskateboarding has a Discord thanx to /u/drejpf. Post all requests to buy, sell or trade in our buy/sell/trade sticky thread, at your own risk. If technology replaces wheels with wind or anti-gravity magnets, you can still probably find it here. This subreddit is a place to discuss anything and everything related to electric-powered skateboarding. Welcome to the electric skateboard community! Chat on our Discord! Visit the esk8 builders forum old/ new for DIY help. Check out the wiki for ways to deal with speed.
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